FedEx The Success Story Essay Example | Topics and Well Written Essays - 2500 words

FedEx The Success Story - Essay ExampleThis paper looks at these aspects in detail.The enduring success of FedEx has been in part due to the wisdom, knowledge and information imparted towards the employees in helping them cumulate a better understanding and applying a number of telephoner principles and policies. The philosophy at FedEx has always been mess, Service, Profit. People always come first. A deep understanding of what makes people tick, their inner psychology, motivations, desires and aspirations atomic number 18 key factors that the company strives to take into account when dealing with them. As people everywhere ar varied, FedEx accepts their diversity and understands that each private must be handled differently. The company attempts to find a common ground between itself and the guest where twain mutually agree on terms and conditions and atomic number 18 satisfied with the business goals.The second point is service. To obtain long term customer relationship, the company makes sure that its suffer philosophy, work practices are sound and credible. When its own employees and leaders are comfortable with the system and have understood it fully, they are able to serve the customer better. The service side of the business is always scrutinized and made adaptable to a changing economic environment. FedEx maintains fibre control at every level from the handlers to the customer service representatives. The third aspect is profit. Without the first 2 factors in place and functioning properly, profits may be affected. FedEx uses cutting edge technology and analytical systems to ensure that the company is on the right course. Variations in profit margins are evaluated and set against the backdrop of the big competitive economic picture and excessively internal company practices. If need be, a revision of policies are made. The company might also look into the process of innovation and how it can be improved upon. The primal pattern in FedEx is constant change and adaptation.FedEx recognizes the changing world and business environment and in magnitude to be a part of the evolution process, they have continually evaluated business models and strategies. The company regularly studies grocery trends and the competition and attempts to stay one step ahead. As their customer base expands and a diverse drop of people have varied number of requirements, customer satisfaction is very important and FedEx has addressed the expectations and desires of its customers. FedEx has also recognized that the present global economy is extremely competitive and preserving a status quo would not suffice. In order to grow, the company strives to change constantly. This means being flexible in organizational procedures. Rather than gummy rigidly to company policies, an open more adaptable policy towards change has taken place at FedEx. FedExs growth depends on successfully meeting and anticipating varying customers requirements in a compe titively differentiated manner. matched differentiation works on planning and providing customer value offers that are of better-quality that those offered by the competition and which are considered to be a better investment. In designing customer value propositions, each department and employee is this instant or indirectly participates in the development. As people are involved in the innovation process, FedEx employees are expected to believe that